Less time on the phone, increased uptime, and less cost. Do we have your attention yet? If you are looking for a third party IT maintenance service for your infrastructure that is the equivalent or better than what is currently provided to you by your OEM service contracts; but is significantly less in cost, you’ve come to the right place.
EventCare is a world class replacement for your OEM services including Cisco Smart Net Total Care (formerly known as Cisco SMARTnet), Juniper JCare, Brocade Essential Support and F5. We have 300+ Ex-OEM Tier 1-3 engineers who have Cisco CCNA-CCIE, Juniper JNCIP-JNCIS and Brocade BCNE-BCLP certifications.
OEM maintenance such as Cisco SMARTnet is often an organization’s #1 or #2 maintenance spend. By switching to EventCare you can realize significant savings of 25-40% that you can lock in (we will never increase your maintenance costs).
You may be juggling multiple OEM contracts and swamped in the resulting paperwork and still not getting the responsive services that you need. Turn it all over to us and look forward to a smoothly running datacenter with less hardware headaches and less downtime for your mission critical services.
Our key focus areas are Quality of Support, Reduction in Response Time and Guaranteed Resolution.
We have a variety of IT and hardware service contracts to fit your specific needs. Many of our contracts feature:
- Customizable SLA’s: including 8x5xNBD, 8x5x4, 24x7x4, 24x7x2
- Next business day hardware replacement or replacement within 4 hours – your choice
- 15 minute guaranteed response for urgent Issues
- Bug Fix / Patches
- US Based TAC Support
- Faster resolutions, we offer Tier skipping